The Remote Support Solution for Your Team
A Comprehensive Solution for Contact Centres and Multi-Agent Support Organisations
Improve customer satisfaction, increase first-time call resolution and streamline operations with the GoToAssist Corporate remote support solution.
Troubleshoot and Resolve Issues Fast
With GoToAssist Corporate's robust tool set, your representatives can securely view and control customers' machines and mobile devices to fix issues fast.
- Remote Diagnostics
- Team Collaboration and Session Transfer
- Drawing, Highlighting and Pointing
- File Transfer
- Reboot / Reconnect
- Web Chat and In-Session Chat
- Fastest Time-to-Session Speed
- Available in 15 languages
Streamline Reporting and Administration
Use the GoToAssist Corporate Management Centre to easily manage, monitor and report on your remote support contact centre activity.
- Record sessions for training and accountability purposes.
- Collect customer feedback using built-in surveys.
- Track team and individual metrics and set up automatic reports.
- Integrate GoToAssist Corporate with other CRM tools and applications you use, like Salesforce.
Benefit from the GoToAssist Corporate Advantage
Customers across the globe choose GoToAssist Corporate for its ease of use, dependability and speedy return on investment.
- Increased first-call resolution rates of up to 70 per cent
- Lower total call volumes due to fewer repeat calls
- Thousands of pounds saved in travel costs
- Customer satisfaction in the 90 per cent or higher range