Compare Our Solutions

Easy, effective tools to support people and technology

GoToAssist enables you to provide fast and easy live remote support with a solution designed to meet your specific business needs. Compare our remote support, service desk and IT monitoring solutions and see which works best for you and your organisation.

Highest rated in customer satisfaction compared to competitors. See survey results (p. 9)

Who Is It For?

  • Individuals and teams who need remote support and/or IT monitoring capabilities.
  • IT managers & technicians
  • Managed service providers
  • IT consultants
  • Team environments that manage multiple support requests across many agents.
  • Contact centres
  • Technical support centres
  • Customer service departments
  • Enterprise help desks

Features

  • Remote Support Module:
  • Provide live remote support
  • Control unattended computers
  • Enable in-session chat & customer-initiated support
  • Transfer sessions
  • Record sessions
  • Integrate with other applications, using APIs.
  • Service Desk Module:
  • Easily manage, track and resolve issues
  • Powerful change, release & configuration management
  • Be proactive and build your knowledge base and problem database
  • Monitoring Module:
  • Monitor your IT ecosystem, including servers & devices
  • Inventory assets – discover all devices
  • Receive alerts
  • Remote Support Tools:
  • Provide live remote support
  • Collaboration tools: session transfer, escalation
  • Management tools: session recording, surveys and agent monitoring
  • Session queuing and intelligent routing
  • In-session chat & customer initiated web chat
  • Web & application integration

Mobile Device Support

  • Provide remote support to and from mobile devices.
  • Provide support to iPad, iPhone and Android users
  • Deliver support directly from an iPad or Android device
  • Provide support to mobile device users.
  • Provide remote support to Android and BlackBerry users

Integration Options

  • Integrate GoToAssist with your existing infrastructure.
  • Citrix VDI-in-a-Box
  • Get Satisfaction
  • Zendesk
  • Other CRM and IT tools via Developer APIs
  • Integrate GoToAssist Corporate with your existing infrastructure.
  • Salesforce.com
  • Other CRM tools via APIs and our Data Replicator
30-Day Trial
Personalised Demo

Learn more about the features of GoToAssist Corporate, GoToAssist Remote Support and GoToAssist Monitoring.

Need more help choosing the right solution? Contact our sales staff: we'll find the perfect solution for you and your business. Call 0808 234 9811.