Tools to Help You Manage Everything IT
Remote Support, Service Desk Management and IT Monitoring from Citrix
Drive efficiency and customer satisfaction with powerful cloud-based tools from one unified platform.
Choose One Module, Two or All Three – Customise GoToAssist to Fit Your Unique Business Needs
Remote Support
Help Your Customers Fast- Deliver live support to PC, Mac and mobile devices.
-
Access and control unattended computers.
Unattended Machines
An unattended machine is a server or computer that you need to access but does not have a user currently at the keyboard.
GoToAssist Remote Support includes access to up to 100 shared unattended machines per Technician subscription. With 3 Technician subscriptions, each Technician can share access to 300 unattended machines.
- Centrally manage tech teams and accounts.
- Go mobile with apps for iPad and Android devices.
Service Desk
Optimize Your Workflow- Easily manage, track and resolve issues.
- Powerful change, release and configuration management.
- Build a beautiful, branded self-service portal.
- Start remote support sessions from tickets (optional).
Monitoring
Proactively Track Performance- Monitor server health and performance.
- Inventory all IT assets, including software.
- Track network usage patterns.
- Set up proactive notification alerts.
