Our Story:
Both products are now
GoToAssist Remote Support.
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100,000+ satisfied users can't be wrong!
GoToAssist is the worldwide leader in remote support. For over a decade, we've provided cloud-based tools for supporting people and technology. A pioneer in the industry, we continue to lead in innovation and customer satisfaction.
Our product names may have changed over the years, but our philosophy remains the same: deliver simple-to-use, cost-effective solutions that our customers can depend on.
Pioneering: Remote Support
Innovating: Novel Features
Envisioning: Modular Platform
Revolutionising: New Modules in Development
Klaus Schauser, Bernd Christiansen and Malte Muenke create an online marketplace for technical services, called "Expertcity."
Although still small, we are praised by the New York Times for having "emerged as the leader in web-based technical assistance."
GoToAssist 5.0 (no longer DesktopStreaming) offers Integration Services, a Management Centre and Enhanced Phone Mode. Momentum builds as we reach 1,000 users!
GoToAssist 7.0 adds a Manager's Dashboard, API enhancements and rep-to-rep Session Transfer. We now have 4,000 users, who have hosted 10 million sessions.
Citrix acquires Paglo, an IT company that created a path-breaking search engine to monitor and manage IT infrastructures. GoToAssist Corporate introduces FastChat. For the third year in a row, we're awarded market share leader by Frost & Sullivan and IDC.
We revolutionise the market again, launching the new GoToAssist for IT professionals! We've taken everything you love about GoToManage and GoToAssist Express and poured it into GoToAssist. For contact centres, GoToAssist Corporate 10.0 delivers the fastest time-into-session in the industry.
We launch our first remote support tool, originally named "DesktopStreaming," which enables IT experts to instantly access and control their customers' PCs through an online connection.
Our engineers add novel features to our remote support solution: File Transfer, Integrated Chat and Routing.
GoToAssist becomes part of Citrix Systems, one of the most innovative suppliers of IT technology and cloud-based solutions. GoToAssist wins CRM Advocate Users Choice Awards.
GoToAssist Express, a remote support tool for smaller IT teams, launches after signing up a staggering 50,000+ beta users. GoToAssist for contact centres is renamed GoToAssist Corporate. Citrix Online named Software Company of the Year and market share leader by IDC.
GoToManage combines GoToAssist's tried-and-true remote support with Paglo's IT monitoring capabilities. We go mobile with smartphone and tablet support. TSIA reports that GoToAssist scores highest in customer satisfaction, and we surpass 100,000 users!
